What Information We Hold and Why
When you create an account, we collect the details you submit — name, contact information, and the payment method you choose to fund your wallet. For Bangladesh accounts, that typically means your bKash, Nagad, or Rocket mobile number and the transaction reference generated when a deposit
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clears. We do not store your full mobile banking PIN or password at any point. We also collect device and session data — browser type, IP address, and pages visited — to keep your account secure and to detect unusual access patterns. This data helps us
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verify that a login attempt matches your usual device and location. If something looks off, we may ask you to confirm via OTP before the session continues. We retain transaction records as long as your account is active and for a period after closure, as required
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by applicable financial record-keeping obligations. You can request a copy of the data we hold on your account by contacting our support team. Availability of all services depends on your local law and the eligible regions we operate in.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.